Excluding VAT

Refund Policy

 

Products that have not been used can be returned within 30 days and will be refunded. This means that for any reason you decide that you no longer want the product then you may return it in its original packaging back to us and once checked we will refund your money within 14 days. Please do contact us before sending the item back so we expect it and know where it came from. In this case you are responsible for the return postage.

Products that are made to size are non-refundable. If for any reason the product is no longer required or not what you expected it to be, please contact us and we will see if we can help.

Damaged or incorrect items

If for any reason the product you ordered is incorrect or arrived damaged, then naturally we would be happy to replace the product or refund your money. Please notify us via email or phone of any damages / incorrect products within 7 days of your delivery. Proof of damage will be required.

Returning products

When we have agreed that the product should be returned for refund, replacement or further inspection, we will provide a shipping label or refund the cost of postage.

 

 

 

 

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